Privacy Policy
A legal disclaimer
Terms & Conditions and Privacy Policy
Last Updated: 23 October 2025
Welcome to Duvin (“Company”, “we”, “us”, “our”).
These Terms & Conditions govern your use of our website www.duvinindia.com
(“Site”). By accessing or using this Site, you (“User”, “you”, “your”) agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws.
1. General Terms & Conditions
1.1 This Site is operated by Duvin, A-25, DSIIDC Complex, Kirti Nagar, New Delhi – 110015.
1.2 We reserve the right to update, amend, or change these Terms at any time. Changes take effect immediately upon posting. Continued use of the Site implies acceptance of the updated Terms.
1.3 You agree that all information you provide is true, accurate, and complete, and you will keep it updated as needed.
1.4 You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
1.5 The Site must be used only for lawful purposes and personal use. You must not misuse the Site, including by attempting to hack, transmit harmful code, or infringe on intellectual property rights.
1.6 All content on this Site — including text, graphics, images, logos, and software — is the property of Duvin or its licensors and is protected by copyright and trademark laws.
1.7 These Terms constitute the entire agreement between you and Duvin. If any provision is found invalid, the remaining terms remain enforceable.
2. Refund and Cancellation Policy
2.1 Order Cancellation: You may cancel your order before it has been dispatched. Once shipped, cancellations may not be possible or may incur return shipping charges.
2.2 Refunds: Refunds are applicable only for defective, damaged, or incorrect products. Approved refunds will be processed to your original payment method within 7–14 business days after we receive and inspect the returned item.
2.3 How to Request: To request a cancellation or refund, contact us at duvinindia@gmail.com
or call +91 95990 89149 with your order details and reason.
2.4 Returns: Returned products must be unused, in their original packaging, and in saleable condition. The customer may be responsible for return shipping unless otherwise agreed. Duvin reserves the right to deduct applicable charges for damage or missing parts.
2.5 Limitation of Liability: Our maximum liability under this policy is limited to the amount paid by you for the product and shipping. We are not liable for indirect or consequential losses.
3. Shipping Policy
3.1 We aim to dispatch orders promptly after payment confirmation.
3.2 Minimum Dispatch Time: 2 working days after payment confirmation (for in-stock items).
3.3 Maximum Delivery Time: Up to 10 working days from dispatch, depending on your location.
3.4 Custom Orders: Made-to-order or customised items may take up to 4 weeks; customers will be notified in advance.
3.5 Once dispatched, ownership and risk pass to the customer upon delivery to the shipping carrier.
3.6 In case of stock unavailability, we will notify you of substitution, delay, or cancellation options.
3.7 Ensure someone is available to receive the delivery; redelivery or holding charges may apply.
4. Privacy Policy
4.1 We collect personal data such as your name, contact information, address, and payment details when you place an order, subscribe, or contact us.
4.2 We use this information to:
Process and deliver your orders
Communicate about your purchase, offers, or updates
Improve our services and website experience
Comply with legal obligations
4.3 We do not sell or rent your personal data. Information may be shared only with service providers such as couriers or payment gateways.
4.4 We use industry-standard measures to safeguard your information.
4.5 You can unsubscribe from marketing emails anytime by clicking “unsubscribe” or contacting us.
4.6 For data access, correction, or deletion requests, contact duvinindia@gmail.com
or +91 95990 89149.
5. Cookies
We use cookies and similar technologies to improve user experience and track site performance. You may disable cookies in your browser, but some features may not function properly.
6. Third-Party Links
Our Site may include links to third-party websites. We are not responsible for their content, policies, or practices. Please review their terms before use.
7. Changes to This Policy
We may update this policy periodically. The updated date above reflects the latest revision. Continued use of our Site signifies your acceptance of these changes.
8. Governing Law
This Policy and all related disputes shall be governed by the laws of India, with exclusive jurisdiction in the courts of New Delhi.
9. Contact Information
Duvin
A-25, DSIIDC Complex, Kirti Nagar, New Delhi – 110015
📧 duvinindia@gmail.com
📞 +91 95990 89149